Repair my device

Customer Terms & Conditions

Please read these Customer Terms & Conditions carefully and make sure that you understand them before requesting quotes through www.itechnician.co.uk (“our site”).

These additional terms and conditions (the “Customer Terms & Conditions”), together with our Privacy & Cookie Policy and Website Terms of Use, tell you (the “Customer”) more about us and set out the legal terms and conditions that apply when you use our site to request quotes from technicians (“Members”). We will forward those quotes (“Quotes”) to you on behalf of such Members.

By entering your details to request Quotes, you confirm that you accept these Customer Terms & Conditions. If you do not accept them, you must not attempt to request any Quotes via our site.

You should print a copy of these Customer Terms & Conditions for future reference.

We may amend these Customer Terms & Conditions from time to time. Every time you wish to request a Quote, please check these Customer Terms & Conditions to ensure you understand the terms that will apply at that time.

Information about us and the Members

  • We own and operate www.itechnician.co.uk. Please see the “Information About Us” section of our Website Terms of Use for our company name, registered address and VAT registration number. Similar information about each Member will be made available to you by them.
  • We act as agent of the Members whose details we list on our site. These Customer Terms & Conditions apply to any request for a Quote by you, along with the terms set out in that Quote.

Contacting us

  • If you wish to contact us for any reason about a Quote, including to make a complaint, you can contact us via this contact form.
  • In addition to sending you Quotes, if we need to contact you for any other reason, we will do so by email at the address you provide to us in your request for a Quote.

Member listings

  • We are not responsible for the descriptions of services and locations listed on our site in Members’ profile pages. These descriptions are provided to us by the Members and, therefore, we cannot guarantee their accuracy.

Requesting quotes

  • Our “Request a Quote” pages will guide you through the steps you need to take to request Quotes. The process allows you to check and correct any errors before submitting your request. Please take time to read and check your request at each stage of the process.
  • After you make a request for Quotes, you will receive an email acknowledging that your request has been received and that Members are being notified. Members have 5 days within which to provide you with a relevant Quote, which we will forward to your email address on their behalf.
  • We do not guarantee that a particular Member, or any Member, will provide you with a Quote. A Quote does not constitute an offer by the Member for you to buy the service. All Quotes are subject to a booking by you and acceptance of your booking by the Member. The Member will confirm the terms of such booking before it is accepted. The contract between you and the Member is only formed when the terms of such booking have been confirmed and agreed by both you and the Member.

Restrictions

  • Use of our Quote request service by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use this facility that it is important they speak to their children about online safety.
  • By requesting a Quote, you confirm that your request is for personal, non‑commercial use and not for resale.

Our liability

  • If we fail to comply with these Customer Terms & Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Customer Terms & Conditions or our negligence, but our liability shall not exceed £200. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time you accepted these Customer Terms & Conditions.
  • We only provide our Quote service to Customers who use our site for, and who require, repair services. You agree not to use our site as a Customer for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
  • We do not in any way exclude or limit our liability for:
    • death or personal injury caused by our negligence; or
    • our fraud or our fraudulent misrepresentation.
  • Subject to the paragraphs above in this “Our liability” section, we disclaim all liability for the services provided by us under these Customer Terms & Conditions, and you accept that such elements of our site are provided “as is” and “as available” without any express, implied or statutory warranties.
  • For the avoidance of doubt, you agree and accept that we may, at our sole discretion, reasonably refuse to process any request for Quotes submitted by you, and that we may at any time suspend or terminate any of the services described in these Customer Terms & Conditions. You accept that we shall not be liable to you or any third party for losses resulting from such refusal, suspension or termination.

Events outside our control

  • We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Customer Terms & Conditions that is caused by an Event Outside Our Control.
  • An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation: acts of God, strikes, lock‑outs or other industrial action by third parties (whether or not relating to a Member’s workforce), civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, national emergency, fire, explosion, storm, flood, earthquake, other severe weather, subsidence, epidemic or other natural disaster, failure of public or private telecommunications networks, an inability or delay in obtaining supplies of adequate or suitable materials, restraints or delays affecting carriers, or any other impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

Other important terms

  • When we refer in these Customer Terms & Conditions to something “in writing”, this includes email.
  • We may transfer our rights and obligations under these Customer Terms & Conditions to another organisation, but this will not affect your rights or our obligations under these Customer Terms & Conditions.
  • These Customer Terms & Conditions are the terms applicable between you and us and are separate from your contract with any Member from whom you order services. No other person has any rights to enforce any of these Customer Terms & Conditions, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
  • Each paragraph of these Customer Terms & Conditions operates separately. If any court or relevant authority decides that any paragraph is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
  • If we fail to insist that you perform any of your obligations under these Customer Terms & Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that does not mean we have waived our rights against you and does not mean you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean we automatically waive any later default by you.
  • These Customer Terms & Conditions are governed by English law. This means that your use of our site and any dispute or claim arising out of or in connection with such use will be governed by English law. You and we both agree that the courts of England and Wales will have non‑exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland you may also bring proceedings in Scotland.