"Thank you for the quick repair you did on my iPad screen, I am very pleased with the service and will certainly recommend you."
This policy was last updated: 24th May 2018
Use of this website, www.itechnician.co.uk, constitutes your legal agreement to the terms within this policy and your acceptance of this policy is deemed to occur upon your first use of the website.
iTechnician may change this policy from time to time by updating this page. You should check this page before using the website to ensure that you are aware of and accept any changes.
iTechnician understands that your privacy is important to you and that you care about how your personal data is used and shared online. This privacy policy sets out how iTechnician collects and processes your personal data.
This Policy applies to users of the website, our clients and Technicians (also referred to as iTechnicians).
We will take all reasonable steps to ensure that personal information is safeguarded and kept in accordance with the law.
By providing us with your data, you warrant that you are over 16 years of age.
iTechnician is a trading name of Interactive Network Limited registered in England and Wales under Company Registration Number 07616055. Our registered office address is Greengate Business Centre, 2 Greengate Street, Oldham, OL4 1FN. We are registered with the Information Commissioner’s Office (ICO) for data protection reference number ZA177158.
Where we manage personal data, we identify as a Data Controller and recognise and act on our obligations under applicable data protection laws. For any issues relating to data protection the person responsible is Ali Lijee.
Information that you provide to us is retained and processed in accordance with UK data protection legislation.
Personal data is obtained from the following interactions with us:
If you request a quote from us we will collect details of your name, email and phone number as well as your message and details of your device, so that we can contact you and provide details of our services to you and/or pass on your details to our technicians. Data is held on the grounds of being legitimate to our business interests and is only passed to authorised parties (see disclosure below).
We retain copies of emails sent to us on our servers which are hosted on TSO host. For details of how your data is handled by this third party you should refer to their Privacy Policy at https://www.tsohost.com/legal/privacy-policy. Any personal data sent by email to us will be held in accordance with this Privacy Policy and will be on the basis of being legitimate to our business interests.
We will ask for your consent before sending any marketing communications. Data may only be processed on the basis of valid consent obtained from you. You have the right to withdraw your consent to marketing communications at any time.
Phone calls to us may be recorded (manually and/or electronically) and any data relating to the call may be retained by us. The data will be held on the basis of being for our legitimate business needs or in order to fulfil our contractual obligations if you are a client of ours.
We use Google to provide a search facility to match you with Technicians offering appropriate services depending on details you have submitted to us. Data is held in relation to location is on the grounds of being legitimate to our business interests. You are advised to refer to the privacy policy of Google at https://policies.google.com/privacy
We use social media to engage with users and link to our Facebook, Twitter and YouTube pages. We do not keep any specific data that identifies you as an individual user, but hold details of our followers on these platforms. You should refer to the Privacy Policies of these channels to understand how they treat your data in relation to linking to our site.
Facebook: https://www.facebook.com/privacy/explanation
Twitter: https://www.twitter.com/en/privacy
YouTube: https://policies.google.com/privacy
If you send us a direct message via social media, the details may be retained by us only as relevant to any ongoing contract or to further our legitimate business interests or as required for legal purposes. The third party provider may also retain details in accordance with their Privacy Policy.
We may ask you for a testimonial in relation to our services that may be used on our website or social media. Your full name and location may be used. Data is only published on the basis of valid consent obtained from you.
Technicians (also referred to as “iTechnicians”, or “members”) are required to complete our registration process. We will request personal details and details of the business as necessary to establish an account to use the platform. Any personal data given will be kept in accordance with our Privacy Policy. Further details are contained in our member terms and conditions.
We only process sensitive data with your explicit consent or and where we have a lawful basis to do so.
We do not market this website at those under 18 years old. Consistent with the GDPR we will never knowingly request personally identifiable information from anyone under the age of 16 years old.
From time to time, we may need to obtain information from third parties about you. This will only apply where it is necessary to provide our services and as permitted by law. We may ask our technicians to provide us with information about you if it is for our legitimate business needs.
Information about technicians may be requested from third parties in order to assess their application for membership with iTechnician, as appropriate. This may include verification of business and personal data.
We may use the information we collect from you in the following ways:
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.
We don’t share, sell, or distribute your data to third parties, except as contractually agreed with you or as provided in this Privacy Policy.
We sometimes need to share personal data with others to provide our services and to comply with all aspects of data protection legislation. We recognise that individuals have a right to be informed about the collection and use of their personal data and that this should meet the principle of transparency under the GDPR.
iTechnician will share data in the following ways:
Once a user submits a request for a quote, the details will passed on to our technicians in order to provide a quotation for services and so that that they can communicate with you. Personal data is processed on the basis of being legitimate to our business. By providing your information to us you accept that your data will be disclosed to our authorised technicians. Customer data is sent to technicians via email and available on the technician’s dashboard for a period of 30 days.
We may disclose your personal information to any successors in title to our business or to a buyer in the event that we or any of our assets are acquired by a third party.
We may disclose your personal information if we are required to do so by law, in connection with any legal proceedings, and in order to establish, exercise or defend our legal rights, or if otherwise legally permitted.
We are not responsible for the descriptions of services and locations listed on our site in Members’ profile pages. The descriptions are provided to us by the Members and therefore we cannot guarantee the accuracy of them.
We may use Data Processors who act on our instruction in relation to the management of your data and they must adhere to all data protection laws and regulations. We will ensure that any Data Processors used only operate on our written instructions and comply with their obligations under the GDPR. You will be informed of any other Data Controllers who have access to your data and who may determine processing activities separately to us, or as a Joint Data Controller.
We will only send you emails about our services, i.e. direct marketing, with your express consent. You have the option not to give consent and to withdraw consent at any time. You may withdraw your consent for us to contact you by contacting us at [email protected] Non-personally identifiable visitor information may be provided to third parties for marketing, advertising or other uses.
Users of the website are advised to adopt a policy of caution before clicking on any external web links. Clicking an external link will take the user away from our website. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s terms and conditions. We cannot guarantee or verify the contents of any externally linked website and users click on external links at their own risk. iTechnician and its owners cannot be held liable for any damages, or the consequences of visiting any external links.
Our website contains links to other company websites operated by Interactive Network Limited.
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are subject to our terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate and/or engage with them with due care and caution in regard to their own privacy and personal details. This website nor its owners will not ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
iTechnician uses social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised that before using such social sharing buttons, that they do so at their own discretion, and should consider that the social media platform may track and save requests to share a web page, through the users’ social media platform account.
We do not store or process any data in relation to payments made by customers to our Technicians. We are not responsible for any matter concerning payments made to technicians by a customer.
Technicians are solely responsible for ensuring that subscriptions for use of our services are set up by standing order to the Company and paid promptly.
We keep personal data in accordance with our Data Retention Policy which reflects our needs to provide services to you as contracted and also as required to meet legal, statutory and regulatory obligations. Customer data is deleted from a technician’s dashboard after 30 days.
The need to hold information is regularly reviewed and data will be disposed of when no longer required.
Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
We take appropriate steps to ensure a safe processing of personal data, however, we cannot guarantee the security of data transmitted through our website or by email. Any transmission is at your own risk.
Our website is hosted by TSO Host. Any information that you supply to us may be stored and processed by the host servers which participate in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Your data may be transferred in accordance with the relevant data protection laws.
iTechnician recognises a data subjects rights and will uphold these in accordance with data protection laws. You are entitled to see the information held about you and you may ask us about any of the following:
Data subjects (i.e. individuals) have the right to access personal data that is held by submitting a subject access request (SAR) to iTechnician. We will endeavour to respond quickly to any such requests, which legally require us to respond within one month of receiving the request and necessary information. A subject access request can be made by emailing us at info[@]itechnician.co.uk
Data subjects have the right to request that we amend or change personal information that is inaccurate or incorrect.
Data subjects have the right to ask us to delete personal information from our systems without giving any reason and at any time. We will act on any such request without delay.
Data subjects have the right to rectification or erasure of personal data in the following circumstances:
Data subjects have the right to obtain and request the transfer of their data to different service providers.
Data subjects have the right to object to the processing of data at any time based on their particular situation. This includes objecting to profiling unless it is in the ‘public interest’ or exercised lawfully by an official authority. We will only process data under lawful grounds.
We do not use any automated processing that results in any automated decision based on a data subject’s personal information.
To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
If you wish to invoke any of the above rights, you should contact the person responsible for data protection by emailing us at info[@]itechnician.co.uk.
We will report any unlawful breach of data as required by the GDPR within 72 hours of the breach occurring, if it is considered that there is an actual, or possibility, that data within our control including the control of our data processors, has been compromised. If the breach is classified as ‘high risk’ we will notify all data subjects concerned using an appropriate means of communication. We will report any relevant breaches to the ICO, see below.
Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the user with a tailored experience when navigating the website.
If you are uncomfortable with the use of cookies, you can disable cookies on your device by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your device. You can also delete any cookies that are already stored on your device. However, please be aware that if you do delete and block all cookies from our website, parts of the site my not fully function.
The iTechnician website uses cookies to help us identify and track visitors, their usage of the website, and their website access preferences. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer or device. This complies with UK legislation which requires that explicit consent is given by users before reading files are left, or applied, on a user’s computer or device.
We do not use cookies to collect any information that identifies you personally.
The types of Cookies we use are:
Cookies can be placed for a user’s session or will be persistent. See below table.
The Cookies we use are shown in this table below.
COOKIE | PROVIDER | TYPE | USE | RETENTION PERIOD |
NECESSARY | ||||
_cfduid | cloudflare.com | HTTP | Identify trusted web traffic | 1 year |
PHPSESSID | Itechnician.co.uk | HTTP | Preserves users state across page requests | Session |
STATISTICS | ||||
_utm.gif | Google-analytics.com | Pixel | Logs details of user’s browse & computer | Session |
_utma | Google Analytics for itechnician.co.uk | HTTP | Collects data on number of times user visits site | 2 years |
_utmb | Google Analytics for itechnician.co.uk | HTTP | Registers time stamp of access to website | Session |
_utmc | Google Analytics for itechnician.co.uk | HTTP | Registers time stamp of leaving website | Session |
_utmt | Google Analytics for itechnician.co.uk | HTTP | Used to throttle speed of requests | Session |
_utmz | Google Analytics for itechnician.co.uk | HTTP | Collects data on where user came from, search engine used & terms used | 6 months |
MARKETING | ||||
GPS | Youtube.com | HTTP | Registers unique ID to enable tracking on GPS location | Session |
VISITOR_INFO1_LIVE | Youtube.com | HTTP | Estimates bandwidth on pages integrated with YouTube | 179 days |
YSC | Youtube.com | HTTP | Registers unique ID to keep statistics of videos seen | Session |
iTechnician uses tracking software provided by Google Analytics to monitor its visitors, and to better understand how they use the site. See above table. The software will save a cookie to the user’s hard drive in order to track and monitor engagement and usage of the website. The cookie will not store, save or collect personal information.
Google’s privacy policy is available at http://www.google.com/privacy.html. Users may opt-out from having their data collected by disabling the tracking.
We also use CloudFlare to make the performance of our website faster and safer. CloudFlare is a so called Next Generation Content Delivery Network that handles all requests to our website. As a result, we are able to, e.g., stop attacks directed at our website, dynamically modify content in order to improve performance, insert applications into our website, and receive analytics on all requests to our website and much more. The cookies are placed for the analytics purposes. CloudFlare’s privacy policy is available at https://www.cloudflare.com/security-policy/
If you accept the use of Cookies on this website, you consent to the processing of data about you by us and any third parties as identified above in accordance with this policy and our Privacy Policy. You have the right to withdraw your consent at any time by emailing us at info[@]itechnician.co.uk
Guidelines for the processing and handling of data and use of Cookies is available from the Information Commissioner’s Office, the UK supervisory authority on data protection, see www.ico.org.uk.
Information is also available at www.ec.europa.eu/ipg/basics/legal/cookies/index_en.html.
If you have any concerns about how we handle your data, you can contact the Data Controller by email to info[@]itechnician.co.uk
We reserve the right to change this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
You will be deemed to have accepted any changes to the terms of the privacy policy on your next visit of the website following the amendment.
If you want to raise a concern about the use of your data, you can contact us by email to info[@]itechnician.co.uk. Alternatively, you can formally raise a concern or complaint to the Information Commissioner’s Office (ICO) directly on 0303 123 1113, or see the options for reporting issues on https://ico.org.uk/concerns/
No failure or delay by us in exercising any of our rights in accordance with this Privacy Policy or our terms and conditions shall be deemed to be a waiver of that right, and no waiver of a breach of any provision of the Agreement shall be deemed to be a waiver of any subsequent breach of the same or any other provision.
If one or more of the provisions of this Privacy Policy or our terms and conditions is found to be unlawful, invalid or otherwise unenforceable, those provision(s) shall be deemed severed from the remainder of these terms and conditions and shall remain enforceable.
The terms of this Privacy Policy shall not confer rights on any third parties and accordingly the Contracts (Rights of Third Parties) Act shall not apply.
The terms of this Privacy Policy and all disputes, whether contractual or otherwise, arising out of or in connection with the policy are governed by and shall be construed in accordance with the laws of England and Wales and each party submits to the exclusive jurisdiction of the English courts.
iTechnician is a network of likeminded iPhone, iPad, iPod, Mac and Apple Watch repairers covering England, Ireland, Scotland and Wales. The technicians have a combined experience of over 400 years in repairing Apple devices. iTechnician was formed with one vision, to provide an affordable, reliable and honest Apple device repair service to private and commercial customers in the UK. Our technicians provide just what you need - professional, local repair service at low prices and a free smile on all jobs .
Whatever your needs, we have rapid and affordable iPhone, iPad, iPod, Mac and Apple Watch repair services near you.
iPhone repairs iPad repairs Mac repairs iPod Touch repairs iPod Nano repairs iPod Classic repairs
With the iTechnician network covering the whole of the United Kingdom our trusted, local teams are able to repair or buy back your Apple device at the right price. Contact your local iTechnician for fast and cost-effective iPhone, iPad, iPod or Mac repairs.
Aberdeen | Belfast | Birmingham | Brentford | Bristol | Cardiff | Edinburgh | Glasgow | Lancaster | Leeds | Leicester | Liverpool | London | Londonderry | Manchester | Milton Keynes | Newcastle | Nottingham | Oxford | Poplar | Sheffield | Thames Ditton | More iTechnician Locations...
"Thank you for the quick repair you did on my iPad screen, I am very pleased with the service and will certainly recommend you."
"Had an iPhone 6 screen replaced at Stotfold Services. Quick and friendly service and the phone’s as good as new."
"So helpful and friendly when I took my iPad in, as far removed from the stereotypical stand-offish techy type as you can imagine."
"I had an excellent experience with iTechnician. They fixed my iPhone and it is now as good as new."
"I contacted iTechnician on my dad’s recommendation, and I'm glad I did. Totally professional and would recommend!"
"Increased the memory on my Apple iMac, when I approached iTechnician they offered to do it without charge."