"I needed a quick MacBook repair, and I was delighted with the way the iTechnician team did the job. Highly recommended."
We take your privacy seriously...
Your privacy is important to us. This policy tells you about how we at iTechnician use and protect your personal information.
When you use the iTechnician services, you agree that:
You can browse our sites without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers located in the United Kingdom and elsewhere in the world iTechnician has facilities.
We may collect and store the following personal information:
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customised experience. You agree that we may use your personal information to:
We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information on other users and information we collect from other companies and use it to improve and personalise our services, content and advertising. If you don't wish to receive marketing communications from us, simply indicate your preference via the “Preferences” page in your control panel (or similar account status page) or by following the directions provided with the communication or advertisement.
We may disclose personal information to provide our service, respond to legal requirements, enforce our policies, respond to claims that a listing or other content infringes the rights of others, or protect anyone's rights, property, or safety.
We may also share your personal information with:
Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from those who attempt to carry out fraudulent or illegal activities on the site, we will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a legally valid request, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.
Your user ID is shared with all users of our site and is connected to all of your iTechnician activity. So, if you associate your name with your user ID, the people to whom you have revealed your name will be able to personally identify your iTechnician activities. If you are a business seller, your contact details (such as name and geographical address) will become known to users of our site.
If you access our sites from a shared computer or a computer in an internet café, certain information about you, such as your user ID or reminders from iTechnician, may also be visible to other individuals who use the computer after you.
iTechnician enables you to share personal and financial information to complete transactions. We encourage you to disclose your privacy practices and respect the privacy of other users. We cannot guarantee the privacy or security of your information and therefore we encourage you to evaluate the privacy and security policies of your trading partner before entering into a transaction and choosing to share your information. To help protect your privacy, we allow only limited access to other users' contact information to facilitate your transactions. When users are involved in a transaction, they may have access to each other's name, User ID, email address and other contact information. In all cases, you must comply with data protection laws, and give other users a chance to remove themselves from your database and a chance to review what information you have collected about them.
You agree to use user information only for:
We use "cookies" (small files placed on your hard drive) on certain of our pages to help analyse our web page flow; customise our services, content and advertising; measure promotional effectiveness, and promote trust and safety.
A few important things you should know about cookies are that:
Please help us by desisting from using spam and reporting iTechnician-related spam or spoof emails to iTechnician. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content, but we do not permanently store messages sent through these tools. We do not rent or sell these email addresses.
Your password is the key to your account. Use unique numbers, letters and special characters, and do not disclose your iTechnician password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify iTechnician and change your password.
You can see, review and change most of your personal information by signing on to iTechnician. Generally, we will not manually modify your personal information because it is very difficult to verify your identity remotely. You must promptly update your personal information if it changes or is inaccurate. Upon your request to Customer Service, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable law. We do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our iTechnician User Agreement, and take other actions otherwise permitted by law.
Your information is stored on our servers located in the United Kingdom. We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorised access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, although we work very hard to protect your privacy, we do not promise that your personal information or private communications will always remain private.